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The foundation for HR practice and employment law compliance.
The modern workplace is highly diverse and, with cultural trends and world events constantly changing, this makes it essential for organisations and managers to keep on top of the latest best practice and legal pitfalls of harassment and discrimination at work.
Coaching is one of the most effective methods of enhancing performance.
It involves adapting a specific approach and mind-set that is designed to help people develop their skills by learning on the job. A good coach leads highly productive teams who are keen to learn new skills and as a result deliver great outcomes for their organisations.
Knowing what you want and how to get it.
Your people are your most important resource and as such getting the right people is essential. Recruitment can be one of the most time consuming and costly parts of running a business. Spending the time getting it right, however, is still cheaper than the potential costs of defending a Tribunal claim if you get it wrong.
Even the best products and services don’t sell themselves. This course gives you the key skills necessary to convert prospects into long-term profitable customers.
You can achieve the ultimate goal of happy and enthusiastic customers much more effectively if everyone involved with customer relations understands and is comfortable with a common sales process.
Improvement is achieved by the ripple effect of a few simple changes in approach, attitude or habit.
This course will work on the basic planning steps for giving a presentation. Attendees should attend with a presentation they are preparing or need to prepare in the near future.