“In the middle of every difficulty lies opportunity….” Albert Einstein
Even the best products and services don’t sell themselves. This course gives you the key skills necessary to convert prospects into long-term profitable customers. We will explore the psychology of communication and persuasion in order to give you some key techniques to increase your effectiveness.
You can achieve the ultimate goal of happy and enthusiastic customers much more effectively if everyone involved with customer relations understands and is comfortable with a common sales process.
During this course, we will work with you to build a winning sales process, examine the key blockers and identify your unique selling points. We will also look at handling objections and closing techniques.
The course covers
Converting prospects to customers / Communication and persuasion skills / Winning sales processes / USPs / Objection handling / Closing techniques