Thanks to our partnership with CiC Wellbeing, we can direct your employees towards a free 24/7 support service when you adopt our market-leading Employee Assistance Programme (EAP).

What is an Employee Assistance Programme?

An EAP is a professional service that provides confidential advice, practical information, support, and counselling to employees on a wide range of issues. This can include anything from bereavement, divorce, and mental health concerns to issues with stress, pressure, and change.

Powered by a 30-year history of supporting businesses, the service provided by CiC Wellbeing is reliable and forward-thinking, offering access to a 24-hour advice line, structured counselling, and a personal wellbeing app.

What are the benefits of an EAP?

An EAP is a friendly and comprehensive service that helps companies to support their employees, creating an open and attractive working environment as a result.

The level of wellbeing support provided by an EAP can rarely be matched by in-house HR staff, making it an essential yet cost-effective platform for almost any organisation.

Benefits for the employee:

  • 24/7 access to confidential advice and support
  • Access to structured counselling with fully qualified professionals
  • Freephone, email, mobile app, and live chat access at no cost to employee
  • Access to emotional, psychological, and practical support services
  • Network of over 300 counsellors
  • Covers employee and immediate family members
  • Helps to improve morale and personal development
  • Engages with employees at all levels
  • Reassurance and help to tackle any issue
  • Access to legal advice and financial guidance

Benefits for the employer:

  • A demonstration of your Employer’s Duty of Care
  • Minimised risk of employee litigation
  • Reduces the risk of stress related sickness absence
  • Management tool for identifying risk
  • Management information to target risk
  • Management tool for employee intervention
  • Being proactive rather than reactive

Why should my business have an EAP?

By implementing an EAP you are contributing to the psychological and emotional wellbeing of your employees. Focussing on prevention rather than cure will help to reduce stress and decrease employee absence, therefore saving you time and money.

Our EAP also gives your employees access to other valuable services when they need it the most, including legal advice and financial guidance.

Overall, an EAP can help your employees become calmer, happier and more confident, which leads to a more productive workplace.

How is the EAP accessed?

Employees can access support whenever they need it, with professionals on-hand 24/7, 365 days a year. All issues can be discussed by sending an email or calling the freephone number. There is also a Well Online website and mobile app, which provides immediate access to therapists through an interactive live chat function, alongside regularly updated information to help bolster the wellbeing of your people.

What areas are covered by the EAP?

Our EAP has been created with the interests of your people in mind, which is why we have professionals available to discuss any issue in life.

This can cover:

  • Bereavement
  • Divorce
  • Physical health
  • Family relationships
  • Depression
  • Anxiety
  • Returning to work
  • Stress
  • Role change
  • Pressure
  • Work-life balance
  • Managing change

These are just some of the areas that we can support your employees with. For any issues that are not listed above, we will draw on our experience and adapt our service to the needs of your employees.

What additional services are included with the EAP?

  • Impartial legal advice – Support for your employees on legal issues such as family law, insolvency, personal injury, landlord and tenant disputes, and much more
  • Financial guidance – Access to financial advisors for your employees, covering debt management, budgeting, credit cards, investments, pensions, savings, tax, and banking

To find out more about our Employee Assistance Programme and pricing, call us on on 0345 076 2288 or complete the form below.


Understanding the importance of an EAP

An EAP provides employees with a range of resources to help them manage a wide variety of issues. They offer valuable support and information for employees, which helps to make the workplace a more caring environment.

An EAP can provide confidential access to counselling and resources for topics such as mental health, grief, addiction, conflict resolution and personal finance.

An EAP can also refer people to other organisations, where professionals can then deliver expert advice on a specific area. An EAP is an accessible service for people at work, helping them to overcome personal challenges and take steps in the right direction.

EAP services are confidential and anyone within the workplace can access them as they’re required.

How to evaluate the impact of an EAP

Employers can evaluate the impact and effectiveness of an EAP by using a variety of metrics. This includes workplace absences, presenteeism, employee life satisfaction and the ability to attract and retain talent.

Employee feedback will also play a key role in the evaluation process.

How can EAP services be promoted at work?

It’s important to promote your EAP within the workplace to ensure that your employees are fully aware of the services available to them.

If they’re experiencing stress, anxiety or depression, or there is some other issue affecting their performance at work, they should know that they can access support.

For maximum awareness, consider informing your employees of the EAP services available to them through email, leaflets, and by using company intranet or notice boards.

The referral process for EAP services should be confidential, and only those who need to know about an employee accessing services should be aware.

For more information on the EAP services offered by AHR Consultants, call us today on 0345 076 2288 or click here to submit an enquiry.