What causes conflict and how to tackle it.
Employees will not always work in harmony and with a variety of personalities in the workplace it is inevitable that conflict will arise. For managers to identify and resolve conflict in the correct manner they need to understand the causes of conflict and how to act when they arise. Conflict that is not managed correctly increases the risk of escalation.
Gaining an understanding of what causes conflict and how to identify and resolve conflict quickly is what this course is all about.
This course covers:
- Definition, facts and figures
- Causes of conflict
- What is conflict management
- Looking for the signs
- Prior symptoms
- Individual responses to consider
- Managers role
- How to manage conflict
- The different stages
- Mediation meetings