Managing situations where an employee is not performing.
There are a number of reasons an employee is not performing including: being unable to undertake the tasks assigned or something is prohibiting them. Learning how to manage a situation where an employee is not performing through informal and formal processes is key to dealing with employee performances. Relevant qualifying service is also explored as a ‘quick fix’ to these situations
Delegates will investigate the causes of under performance and touch on some skills for providing feedback.
Providing delegates with an understanding of the process, key stages, performance management skills, and techniques is what this course is all about.
This course covers:
- What is capability
- Roles and responsibilities of managers
- Setting objectives
- Monitoring performance
- Giving feedback
- Poor performance
- Legal implications
- Formal performance management process