Can’t do, won’t do – formal performance appraisal
Performance can drop for many reasons and one of the key questions you need to answer before starting any formal management procedure is whether under-performance is because they ‘can’t do’ their job, or they ‘won’t do’ it.
The first is a question of skill, the latter is a matter of will.
This workshop focuses on the former and supports managers in building an effective performance management process including; learning how address under performance informally in the first instance, linking back to performance appraisals and probationary reviews, creating the foundation of the formal process.
This course covers:
- Capability versus conduct
- Individual roles and responsibilities
- Performance management skills
- Monitoring performance and giving feedback
- Legal implications, formal performance management process
This course is useful for all managers who manage a team
This course is typically a full day course (6-8 hours)
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