Identifying and managing informal and formal grievances.
Grievances can crop up in all sorts of different guises and managers need to be able to identify grievances and confidently handle them. Failing to identify and deal with a grievance can lead to an unnecessary constructive dismissal claim save for a simple process to address the issue. Letters and scripts are provided within the course materials and the course covers mediation as one form of resolution.
Providing an understanding of how to handle a grievance through to a resolution is what this course is all about.
This course covers:
- What is a grievance
- Informal or formal
- Grievances in resignations
- Hearing officer skills
- Hearing invitation and preparation
- Hearing meeting aims
- Tips for successful meeting
- Further investigation
- Possible outcomes
- Responding formally
- Resolutions: issues to address
I am interested in this training