1.2 It is AHR Consultants commitment to give the highest care, skill and attention to your training.
2 How to contact us
2.1 Our address is AHR Consultants, Suite 5 Bloxam Court, Rugby, CV21 2DU
2.2 Our telephone number is 0345 076 2288
2.3 Our email address is firstname.lastname@example.org
3.1 Fees are chargeable as shown on the booking form for each course.
3.2 VAT will be charged where applicable.
4.1 AHR Consultants will raise an invoice on receipt of the completed booking form for the full course amount.
4.2 Payment is due on receipt of an invoice and full payment must be received 14 days prior to the course date.
4.3 If the balance is not settled as at 4.2. AHR Consultants reserve the right to cancel the course with no refund due.
5 Changes and cancellations
5.1 If you need to transfer your booking to another course date, please contact email@example.com to request this.
5.2 If the transfer request is within 14 days of the course, this will be classed as a cancellation and you will be charged the full course fee.
5.3 Non-attendance for any reason will be considered a cancellation and the associated charges at 5.7 will apply.
5.4 A substitute delegate may attend at no extra cost, though the company must notify AHR Consultants immediately.
5.5 AHR Consultants reserves the right to make changes to their training courses. This includes course content, trainer, timings, date and venue.
5.6 In the event AHR Consultants has to cancel a course an alternative date will be offered, or an equivalent course may be provided within 12 months of the original course date. If this is not possible, or the alternative is not suitable a refund will be issued.
5.7 Cancellation charges are applied over time as detailed below:
- Over 28 days’ notice incurs a 30% charge of the course fee.
- 14 – 28 days’ notice incurs a 50% charge of the course fee.
- Less than 14 days’ notice incurs the full course fee.
- If paying with Training Credits, cancellations with less than 14 days’ notice incurs the deduction of 1 Training Credit for each place being cancelled.
5.8 Any cancellation charges will be confirmed in writing by email to the company point of contact on the booking form.
6 Training Credits
6.1 All Training Credits are payable in full 30 days from the date of invoice or before the first training course (whichever is soonest).
6.2 Training Credits must be used within 18 months of the purchase date.
7.1 The company must notify AHR Consultants immediately of any complaint or concern arising.
7.2 A complaint received by AHR Consultants will be allocated to an appropriate person to carry out an independent review.
7.3 Complaints will be acknowledged in within 5 working days of notification.
7.4 A written final response will be sent once the complaint is resolved. We aim to do this within 4 weeks.
7.5 Where a case remains unresolved, an interim response will be sent giving an indication as to when a final response can be expected.
8 Data Protection Act 2018
8.1 AHR Consultants may use your details to send you information about our further workshops and conferences. If you would prefer not to receive this information, please email us.
8.2 Data provided on the booking form will not be passed to any third-party organisation.
9 Equality and diversity
9.1 AHR Consultants is committed to promoting equality and diversity in all of its dealings with clients, third parties and employees.
10.1 You acknowledge that any copyright and other rights of whatever nature subsisting in or attaching to the product of our services, including course content and agreements provided by us, will belong to us absolutely to the fullest extent permitted by law.