This course explores the concept of delivering excellent customer service and what makes it stand out from the crowd. By understanding the psychology behind the basic human needs of certainty, significance and connection, we can identify the key behaviours and actions that your customers will love and remember.
“Customer service shouldn’t just be a department, it should be the entire company.” Hsieh
You will review the benefits of effective customer service, explore your customers’ expectations or service standards and identify the key actions to deliver them consistently and demonstrate effective communication at every stage of the customer journey.
- Differentiating remarkable customer service
- Personalising interactions
- Understanding the customers’ journey and the moments of truth
- Going the extra mile
Delivering Excellent Customer Service is a full day course, starting at 9:30 am and finish at 4:00 pm. Lunch and refreshments are provided, if you have any dietary requirements please let us know upon booking.
Dates and location
All our courses can be delivered on your premises at a date and time to suit you. Alternatively, you can attend one of the following open courses:
- Tuesday 22 October 2019
These courses are held at our Rugby office:
Suite 5 Bloxam Court
Phone: 0345 076 2288
£175 + VAT per delegate. In-house training costs on application.