Overview
Delivering Excellent Customer Service explores the concept of customer service and what makes it stand out from the crowd. By understanding the psychology behind the basic human needs of certainty, significance and connection, we can identify the key behaviours and actions that your customers will love and remember.
We will review the benefits of effective customer service, explore your customers’ expectations and identify the key actions to deliver them consistently at every stage of the customer journey.
Learning outcomes
- Be able to identify and review the benefits of effective customer service in your organisation
- Be able to recognise what remarkable customer service looks like
- Understand the importance of trust in long-term customer relationships and how to build it
- Be able to identify who your customers are and their ‘journey’
- Understand the impact of effective communication at every stage of the customer journey
Who will benefit from Delivering Excellent Customer Service?
- Managers with responsibility for delivering service
- All employees involved in the delivery of service to customers
Course content
- Differentiating remarkable customer service
- Personalising interactions
- Understanding the customers’ journey and the moments of truth
- Going the extra mile
Course rating
Register your interest
Please complete the form below, call 0345 076 2288 or email marketing@ahrconsultants.co.uk.