Overview
No one likes being ‘told off’ and no one enjoys doing the telling, well most people don’t in our experience. This is where the Difficult Conversations course can help.
Managers have a responsibility to ensure that they address challenging conversations within teams in a prompt and effective manner.
From personality clashes to personal problems, this course helps you identify when you need to have these types of conversations and gives practical tools to help do it right.
Drawing on delegate’s personal experiences and giving time to prep from real life scenarios, we support you to tackle difficult conversation with confidence.
Learning outcomes
- Understand the value of having these conversations
- Know what conversations may be difficult and why
- Be able to plan out how you want your difficult conversation to go
- Know the range of outcomes available to you following a difficult conversation
- Understand how your difficult conversations are integral to your people management strategy and feed into formal management procedures
Who will benefit?
- First line managers and team leaders
- Newly appointed people managers
- Experienced managers in need of a refresher
- Managers currently facing difficult conversations with their teams
Course content
- Who is responsible, and what is the process?
- Preparation, having the conversations, and how to follow-up
- Basic communication skills and the four-step process
Course duration
This is a half day course.
“Informal and open for everyone to join in, give opinions, and ask questions.”
Register your interest in Difficult Conversations
Please complete the form below, call 0345 076 2288 or email marketing@ahrconsultants.co.uk.