Overview

As managers, you must take employee complaints seriously, but they aren’t always as easy to recognise as you think.

Believe it or not, an aggrieved employee may not put their complaints in writing neatly headed up ‘Grievance’. Yet, as employers, you need to be able to recognise and resolve employee complaints in compliance with your grievance policies and the ACAS code of practice.

This course explores the various ways that employees raise their complaints and gives you the confidence to manage grievances correctly through to what should be a positive resolution.

We also explore where grievances are not actually grievances at all and how to ensure you are signposting your teams to the correct process to address their concerns.

This course is CPD certified.

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Learning outcomes

  • Know what constitutes a grievance, and what does not
  • Understand the value of early informal resolution of disputes
  • Know your responsibilities as a line manager/grievance chairperson
  • Understand the formal grievance procedure
  • Be able to mitigate the risks/issues associated with grievance complaints and disclosures under the Equality and Public Interest Disclosure Acts

Who will benefit?

  • First line managers and team leaders
  • Newly appointed people managers
  • Experienced managers in need of a refresher
  • Managers who chair grievance hearings and undertake grievance investigations
  • Anyone who is attending our Managing Investigations training

Course content

  • What is a grievance?
  • Informal and formal, including grievances in resignations
  • Chairperson skills and tips for successful meetings
  • Further investigations, outcomes and appeals

Course duration

Managing Grievances is a half day course.

Dates and location

All our courses can be delivered on your premises at a date and time to suit you. Alternatively you can attend one of the following open courses. As this is a half day course it has been coupled with Conflict Management to provide a comprehensive full day of training.

  • Wednesday 17 June 2020
  • Wednesday 9 December 2020

These courses are held at our Rugby office:

AHR Consultants
Suite 5 Bloxam Court
Rugby
Warwickshire
CV21 2DU
Phone: 0345 076 2288

Course fees

This course costs £219+ VAT per delegate. If you are considering attending multiple courses or sending multiple delegates, you might want to consider purchasing Training Credits which can save you up to 40%. In-house training costs on application.

How to book

Please complete the form below, call 0345 076 2288 or email marketing@ahrconsultants.co.uk. View the terms and conditions.