As managers, you must take employee complaints seriously, but they aren’t always as easy to recognise as you think.

Believe it or not, an aggrieved employee may not put their complaints in writing neatly headed up ‘Grievance’, and yet as employers you need to be able to recognise and resolve employee complaints in compliance with your grievance policies and the ACAS code of practice.

This course explores the various ways that employees raise their complaints and gives you the confidence to manage grievances correctly through to what should be a positive resolution.

We also explore where grievances are not actually grievances at all and how to ensure you are signposting your teams to the correct process to address their concerns.

This course is CPD certified.


Course content

  • What is a grievance?
  • Informal and formal, including grievances in resignations
  • Hearing chairperson skills and tips for a successful meeting
  • Further investigations, outcomes and appeals

Course duration

Grievances is a half day course.

Dates and location

All our courses can be delivered on your premises at a date and time to suit you. Alternatively you can attend one of the following open courses. As this is a half day course it has been coupled with Disciplinaries to provide a comprehensive full day of training.

  • Wednesday 6 November 2019 – limited availability

These courses are held at our Rugby office:

AHR Consultants
Suite 5 Bloxam Court
CV21 2DU
Phone: 0345 076 2288

Course fees

£175 + VAT per delegate. In-house training costs on application.

How to book

Please complete the form below, call 0345 076 2288 or email marketing@ahrconsultants.co.uk. View the terms and conditions.