As managers, you must take employee complaints seriously, but they aren’t always as easy to recognise as you think.
Believe it or not, an aggrieved employee may not put their complaints in writing neatly headed up ‘Grievance’, and yet as employers you need to be able to recognise and resolve employee complaints in compliance with your grievance policies and the ACAS code of practice.
This workshop explores the various ways that employees raise their complaints and gives you the confidence to manage the grievance process correctly through to what should be a positive resolution.
We also explore where grievances are not actually grievances at all and how to ensure you are signposting your teams to the correct process to address their concerns.
This course is CPD certified.
- What is a grievance?
- Informal and formal, including grievances in resignations
- Hearing chairperson skills and tips for a successful meeting
- Further investigations, outcomes and appeals
This is a half day course.
Dates and location
All our courses can be delivered on your premises at a date and time to suit you. Alternatively you can attend one of the following open courses. As this is a half day course it has been coupled with Disciplinaries to provide a comprehensive full day of training.
- Thursday 14 March 2019
- Thursday 20 June 2019
- Wednesday 6 November 2019
These courses are held at our Rugby office:
Suite 5 Bloxam Court
Phone: 0345 076 2288
£175 + VAT per delegate. In-house training costs on application.