Performance can drop for many reasons. One of the key questions you need to answer before starting any formal management procedure is whether under performance is because the employee ‘can’t do’ their job, or they ‘won’t do’ it.

The first is a question of skill, the latter is a matter of will.

This Capability Management course focuses on the former and supports managers in building an effective performance management process including how to address under performance informally in the first instance and creating the foundation of the formal process.

This course is CPD certified.


Learning outcomes

  • Understand the benefits of managing capability at work
  • Know the difference between conduct and capability concerns
  • Be able to implement robust performance improvement plans
  • Know how to set SMART objectives
  • Understand the risks and issues associated with formal performance management processes
  • Be able to undertake a fair and legally compliant capability management process resulting in a potentially fair dismissal

Who will benefit?

  • First line managers and team leaders
  • Newly appointed people managers
  • Experienced managers in need of a refresher
  • Managers currently facing a performance management challenge within their team

Course content

  • What is capability management?
  • The roles and responsibilities of managers
  • Setting objectives and monitoring performance
  • Giving constructive feedback
  • Dealing with and improving poor performance
  • Legal implications of not following best practice
  • The formal performance management process

Course duration

Capability Management is a half day course.

“Carol explained the different scenarios in a way I could understand and compare to my own experience’s.”

Course rating

Based on delegate feedback from 2021/22

Dates and location

Our next Open Training Dates for this course can be found below. As this is a half day course it has been coupled with Performance Appraisals to provide a comprehensive full day of training, starting at 9:30am and finishing at 4:00pm.

  • Wednesday 26 October

These courses are held at our Rugby office:

AHR Consultants
Suite 5 Bloxam Court
CV21 2DU
Phone: 0345 076 2288

All our courses can also be delivered on your premises at a date and time to suit you.

Course fees

This course costs £219+ VAT per delegate. If you are considering attending multiple courses or sending multiple delegates, you might want to consider purchasing Training Credits which can save you up to 40%. In-house training costs on application.

Register your interest

Please complete the form below, call 0345 076 2288 or email marketing@ahrconsultants.co.uk.