The sad truth is that not everyone will get along during their life.

At work this can be particularly challenging and ongoing conflict between employees can be extremely damaging to your business and have a devastating impact on workplace morale.

For managers, it is essential that you recognise and promptly resolve any conflict arising within your teams to prevent things from escalating to crisis point.

This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way.

This course is CPD certified.


Learning outcomes

  • Be able to recognise conflict in the workplace
  • Understand common causes of conflict in the workplace
  • Have strategies at your disposal to address various conflict scenarios
  • Understand the value of mediation in resolving disputes
  • Know when to implement formal grievance procedures

Who will benefit?

  • First line managers and team leaders
  • Newly appointed people managers
  • Experienced managers in need of a refresher
  • Managers currently facing conflict within their teams

Course content

  • Definitions, facts and figures
  • What causes conflict and how to address it
  • The signs and symptoms
  • The manager’s role
  • Individual responses to conflict
  • Mediation

Course duration

Conflict Management is a half day course.

“Really liked how informed the trainer was – felt very personal and not just a trainer reading from notes. Trainer had a lot of useful and practical examples to explain points raised in the training.”

Dates and location

Our next Open Training Dates for this course can be found below. As this is a half day course it has been coupled with Managing Grievances to provide a comprehensive full day of training, starting at 9:30am and finishing at 4:00pm.

  • Wednesday 22 June 2022
  • Thursday 8 December 2022

These courses are held at our Rugby office:

AHR Consultants
Suite 5 Bloxam Court
CV21 2DU
Phone: 0345 076 2288

All our courses can also be delivered on your premises at a date and time to suit you.

Course fees

This course costs £219+ VAT per delegate. If you are considering attending multiple courses or sending multiple delegates, you might want to consider purchasing Training Credits which can save you up to 40%. In-house training costs on application.

Course rating

Based on delegate feedback from 2021/22

Register your interest

Please complete the form below, call 0345 076 2288 or email marketing@ahrconsultants.co.uk