The aim of this procedure is to settle the complaint fairly and as quickly as possible. We will use our best endeavours to comply with the timeframes set out below:
- A complaint received by AHR Consultants (whether by letter, facsimile, email, telephone conversation or other oral representation) will be managed by our Managing Director, Simon Howes.
- Complaints will be acknowledged in writing no later than 5 working days after receipt. That acknowledgement will include a copy of this Complaints Procedure
- We will try to resolve a complaint within 4 weeks and give a written final response, or send an interim response explaining why we are not yet in a position to resolve matters
- By the end of eight weeks following receipt of a complaint, a final response will be issued or a further interim response giving an indication as to when a final response can be expected