Thanks to our partnership with Life & Progress we can direct your employees towards a free 24/7 support service when you adopt our market-leading Employee Assistance Programme (EAP).
What is an Employee Assistance Programme?
An EAP is a professional service that provides confidential advice, practical information, support, and counselling to employees on a wide range of issues. This can include anything from bereavement, divorce, and mental health concerns to issues with stress, pressure, and change.
The service provided by Life & Progress can be accessed at anytime providing practical information, resources and counselling to help your employees balance work, family and personal life.
What are the benefits of an EAP?
An EAP is a friendly and comprehensive service that helps companies to support their employees, creating an open and attractive working environment as a result.
The level of wellbeing support provided by an EAP can rarely be matched by in-house HR staff, making it an essential yet cost-effective platform for almost any organisation.
Benefits for the employee:
- Support-in-the-Moment Telephone Counselling
- Structured Telephone Counselling
- Structured Video Counselling
- 6 sessions of Structured Face-to-Face Counselling
- Counselling Management Referral
- Personal Legal Information & Guidance
- Financial Information & Guidance
- Managers Support Helpline
- Debt Counselling & Budgeting Advice
- Health & Wellbeing Advice
- Trauma Support & Critical Incidence Advice
- Online Cognitive Behavioural Therapy (CBT)
- Online Counselling (eCounselling)
- Management Information/ Utilisation Reporting*
- Mental Health Support and Coaching App**
- Virtual GP Service**
*Only available on groups of 100+ members
Benefits for the employer:
- A demonstration of your Employer’s Duty of Care
- Minimised risk of employee litigation
- Reduces the risk of stress related sickness absence
- Management tool for identifying risk
- Management information to target risk
- Management tool for employee intervention
- Being proactive rather than reactive
Why should my business have an EAP?
By implementing an EAP you are contributing to the psychological and emotional wellbeing of your employees. Focussing on prevention rather than cure will help to reduce stress and decrease employee absence, therefore saving you time and money.
Overall, an EAP can help your employees become calmer, happier and more confident, which leads to a more productive workplace.
How is the EAP accessed?
Employees can access the service at anytime, 24/7, over the phone and online. They can contact the Freephone number and a trained representative will guide them to the support they require. Assistance is also available online and your employees can be assured all matters will be dealt with in the strictest confidence.
What areas are covered by the EAP?
Our EAP has been created with the interests of your people in mind, which is why we have professionals available to discuss any issue in life.
This can cover:
- Health & wellbeing information
- Everyday living – specialist information and guidance
- Personal performance & time management
- Workplace pressure
- Stress, anxiety and depression
- Psychological and emotional issues
- Marital, family and relationship difficulties
- Bereavement and loss
- Childcare and parenting challenges
- Elderly and disability care
- Debt counselling and budget management
- Traumatic incidents or life changing events
- Work-life balance
These are just some of the areas that we can support your employees with. For any issues that are not listed above, we will draw on our experience and adapt our service to the needs of your employees.
To find out more about our Employee Assistance Programme and pricing, call us on 0345 076 2288 or complete the form below.
Understanding the importance of an EAP
An EAP provides employees with a range of resources to help them manage a wide variety of issues. They offer valuable support and information for employees, which helps to make the workplace a more caring environment.
An EAP can provide confidential access to counselling and resources for topics such as mental health, grief, addiction, conflict resolution and personal finance.
An EAP can also refer people to other organisations, where professionals can then deliver expert advice on a specific area. An EAP is an accessible service for people at work, helping them to overcome personal challenges and take steps in the right direction.
EAP services are confidential and anyone within the workplace can access them as they’re required.
How to evaluate the impact of an EAP
Employers can evaluate the impact and effectiveness of an EAP by using a variety of metrics. This includes workplace absences, presenteeism, employee life satisfaction and the ability to attract and retain talent.
Employee feedback will also play a key role in the evaluation process.
How can EAP services be promoted at work?
It’s important to promote your EAP within the workplace to ensure that your employees are fully aware of the services available to them.
If they’re experiencing stress, anxiety or depression, or there is some other issue affecting their performance at work, they should know that they can access support.
For maximum awareness, consider informing your employees of the EAP services available to them through email, leaflets, and by using company intranet or notice boards.
The referral process for EAP services should be confidential, and only those who need to know about an employee accessing services should be aware.