Overview

The sad truth is that not everyone will get along during their life.

At work this can be particularly challenging and ongoing conflict between employees can be extremely damaging to your business and have a devastating impact on workplace morale.

For managers, it is essential that you recognise and promptly resolve any conflict arising within your teams to prevent things from escalating to crisis point.

This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way.

This course is CPD certified.

CPD-Website.png

Learning outcomes

  • Be able to recognise conflict in the workplace
  • Understand common causes of conflict in the workplace
  • Have strategies at your disposal to address various conflict scenarios
  • Understand the value of mediation in resolving disputes
  • Know when to implement formal grievance procedures

Who will benefit?

  • First line managers and team leaders
  • Newly appointed people managers
  • Experienced managers in need of a refresher
  • Managers currently facing conflict within their teams

Course content

  • Definitions, facts and figures
  • What causes conflict and how to address it
  • The signs and symptoms
  • The manager’s role
  • Individual responses to conflict
  • Mediation

Course duration

Conflict Management is a half day course.

Dates and location

All our courses can be delivered on your premises at a date and time to suit you. Alternatively, you can attend one of the following open courses. As this is a half day course it has been coupled with Managing Grievances to provide a comprehensive full day of training.

  • Wednesday 17 June 2020
  • Wednesday 9 December 2020

These courses are held at our Rugby office:

AHR Consultants
Suite 5 Bloxam Court
Rugby
Warwickshire
CV21 2DU
Phone: 0345 076 2288

Course fees

This course costs £219+ VAT per delegate. If you are considering attending multiple courses or sending multiple delegates, you might want to consider purchasing Training Credits which can save you up to 40%. In-house training costs on application.

How to book

Please complete the form below, call 0345 076 2288 or email marketing@ahrconsultants.co.uk. View the terms and conditions.