Conflict Management – AHR Consultants

Overview

The sad truth is that not everyone will get along during their life.

At work this can be particularly challenging and ongoing conflict between employees can be extremely damaging to your business and have a devastating impact on workplace morale.

For managers, it is essential that you recognise and promptly resolve any conflict arising within your teams to prevent things from escalating to crisis point.

This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way.

Learning outcomes

Be able to recognise conflict in the workplace
Understand common causes of conflict in the workplace
Have strategies at your disposal to address various conflict scenarios
Understand the value of mediation in resolving disputes
Know when to implement formal grievance procedures

Who will benefit?

First line managers and team leaders
Newly appointed people managers
Experienced managers in need of a refresher
Managers currently facing conflict within their teams

Course content

Definitions, facts and figures
What causes conflict and how to address it
The signs and symptoms
The manager’s role
Individual responses to conflict
Mediation

Course duration

Conflict Management is a half day course.

“Really liked how informed the trainer was – felt very personal and not just a trainer reading from notes. Trainer had a lot of useful and practical examples to explain points raised in the training.”